COVID-19 FAQ

At Hive Accommodation we are 100% focused on the health and well-being of our customers, colleagues and communities. We are doing all that we can to ensure we continue to fulfill our obligations to both landlord and tenants alike. We have worked closely with our Landlords to update our cancellation policy during the COVID-19 Pandemic. Please see below

We continue to follow the latest government advice and take our responsibilities regarding COVID-19 very seriously. 

LAST UPDATED: 02 JULY 2020

COVID-19 Cancellation Policy for International Students


In these uncertain times, we understand that you may be hesitant to book your University Accommodation, so to make this decision easier, Hive Accommodation and our landlords have made allowances over and above our usual cancellation policy to protect you and allow you to cancel/amend any booking made for the 2021/22 academic year, if any of the below apply: 1. World Health Organisation recommendations and decisions around Coronavirus advise that you do not travel. 2. Flights to the U.K. have been cancelled (Direct and Indirect). 3. Flexible booking - If you course is online and off campus, you can book now and defer your start date to either; the week of Monday December 18th 2021 or Monday 3rd January 2022. Your rent is payable upon booking and we will refund you, depending on the move in option you chose from the dates above. 4. You are unable to obtain a Visa to study in the UK. If you are already in the UK on a valid visa but your visa is revoked, you are still iable for any rents due under the terms of your tenancy agreement. 5. You are not accepted onto your UK study course (No place, No stay).




Cancellations after you have moved in


If for any reason you have leave during your contracted term for any reason (Domestic and International students), we might be able to release you from your tenancy agreement. But only if these conditions are met: 1. You agree not to transfer or sublet the tenancy to anyone else without our written consent, 2. You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement. NOTE: We can’t refund you until the student replacing you has taken over your room’s contract, signed the tenancy agreement, paid, and moved in. If you can’t find someone to take over your tenancy, you’ll be responsible for paying the full rent until the end of your tenancy agreement.




Cancellation Policy for U.K Students


If for any reason you decide to cancel you tenancy before your contract start date, we might be able to release you from your tenancy agreement. But only if these conditions are met: 1. You agree not to transfer or sublet the tenancy to anyone else without our written consent, 2. You find a suitable replacement to take a new tenancy agreement for the rest of your tenancy. This person must: be at least 18 years old and enrolled as a full-time student in a university close to the accommodation; enter into a tenancy agreement with us and pay all sums due within it; and provide a guarantor where reasonable, who must accept the terms and conditions set out in the tenancy agreement. NOTE: We can’t refund you until the student replacing you has taken over your room’s contract, signed the tenancy agreement, paid, and moved in. If you can’t find someone to take over your tenancy, you’ll be responsible for paying the full rent until the end of your tenancy agreement.