COVID-19 Our Management Plan

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At Hive Accommodation we are 100% focused on the health and well-being of our customers, colleagues and communities. We are doing all that we can to ensure we continue to fulfil our obligations to both landlord and tenants alike by following measures to keep you all safe during this pandemic. Please note that this is an evolving situation and as such this is an evolving document. At all times please apply a common sense approach to everything that you do to keep you safe in and outside of your accommodation

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Please see below our FAQ's and a short series of videos which we have produced on how we aim to stop the spread of COVID-19 within our buildings.

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We continue to follow the latest government advice and take our responsibilities regarding COVID-19 very seriously. 

Measures we are taking to keep our office staff safe

Other than members of staff, no one is permitted to enter our offices at this current time.

If you have an office hour enquiry or emergency call our office on 0116 2541 541

You can also use the contact form on our contact us page

If you have an out of hours emergency you can contact your out of hours security company, Regent Security - 07739 870 077 quoting reference number 70870.

If you are dropping off documents, we ask you kindly email these over to us or use docusign.

If you are dropping off keys please call us on 07493 317732 or [0116] 2541 541 to arrange a contactless appointment for this.

If you occupy a self-locking apartment, you may leave the keys in the apartment on the desk, however you MUST email us to inform us you have done so as soon as you leave.

Once we are back up and running, viewings will be conducted in the usual manner, we ask that, to keep all parties safe, you leave you room during the designated viewing time. Our staff member will then wipe down all door handles before they leave your room.

The measures we are taking in our accommodation to prevent the spread of COVID19

Where possible we will be adopting a 1 way traffic zone, i.e The main entrances will now to be used as the exit only and secondary entrances will be used and entry only. Such measures are not physically possible in all our buildings, and where this is the case we will be installing floor markings to remind you to keep your distance from fellow residence and again, where possible, safe waiting areas so that you can keep clear of oncoming foot traffic.

Where applicable a perspex sneeze guard is soon to be placed in front of reception openings. Packages will not be handed directly to students. You must wait in a designated area whilst a member of our teams puts your parcel in a collection point. If there is a reception in your building, we have introduced a mobile phone service where by you can call one of our reception staff to arrange for contactless parcel collection and any other assistance which you may require. Please check your emails and posters in your building for this phone number once it is available.

If you collect your parcels from Hive Accommodation offices, please call ahead to confirm we have recieved your parcel. We kindly ask that you call us when you're outside our office so that we can safely leave your parcel for you in our safe space.

You will also notice an increased number of visits by our cleaning team, who will be making regular visits to wipe down door handles and handrails in our buildings.

To prevent spread, Communal rooms are to be locked, including study pods, until 30th June 2020.

Using lifts should be avoided.

No congregating in the main reception, lobby or corridors.

Where possible all students should wear face masks when walking through the building.

Due to a recent increase in rubbish bags not being disposed of correctly, anyone caught not disposing their waste inside the bin will be charged £50 per bag, this is to deter people from leaving bags beside bins which then have to be handled by our team.

Lastly, we are in the process of procuring temperature monitoring systems that will allow you to check your temperature when you enter one of our buildings. If you have a high temperature you should follow government advice and self-isolate for 14 days. If your symptoms get progressively worse, you should call 999. For further information please visit www.gov.uk/coronavirus or our website www.thestudenthive.co.uk/covid19

STAY HOME, SAVE LIVES, PROTECT THE NHS

We hope this was a helpful guide, if you have any questions, please feel free to drop an email to info@thestudenthive.co.uk and a member of the team will get back to you at their earliest convenience.

Thank you.



I can't get back home to my family home/city, what can i do?

If you can’t return home and would like to extend your tenancy we may be able to do so for you at your normal weekly rent, please contact us in 0116 2541 541 or info@thestudenthive.co.uk However, be aware that many of our rooms are now booked for next acadmic year, so where rebooking or extending your room may not be possible, you may have to move to another building/flat.