What are my responsibilities at the end of my tenancy?
Shortly before your tenancy is due to end, you will receive a letter by email and in some instances to your property, explaining what you need to do before you move out. Included in there will be a sheet titled ‘End of tenancy responsibilities’ and this details how the property must be left. To view a copy now click here
My flat mates aren't helping to clean the flat for check out
Will i be charged for damage?
We do charge for damages, so be sure to look after the property when you're living in it!
Can i leave things in my flat if i have rebooked for next year?
Yes, however only if you have a valid tenancy and are paying your summer rent.
Can i extend my stay?
This depends on whether someone has signed a contract the room/flat for the next academic year. You need to contact us as early as possible if you wish to extend your stay, otherwise you are expected to vacate at 12 noon on the last day of your contract.
Where do i return my key
If you are leaving during office hours, then you will need to return the keys to our office. If you plan to return your keys at a time when our office is closed then you will need to ensure you that they are posted in our letter box. This is located to the rear of our office.
What happens if i can't return my keys on time?
If you cannot return your keys on time then please contact us to discuss as we will try to help in any way that we can. If no contact is made and they are not returned on time, then you will be liable to pay a fine for each day they are not returned. In some cases you may be charged for a new lock to be fitted to the property.
I left something in my room, can I come and pick it up?
Unfortunately no, we need to get rooms ready for our next tenants, we cannot allow things to be left in your room after your tenancy end date. You must clear all your belongings from your room, and from any common areas, before 12pm on your check out day. If you don't do this then we will dispose of your belongings without any liability, so please ensure you take everything with you.
How and when will i recieve my deposit refund?
After you move out, we will carry out an inspection in your property.
What happens if i want to leave my flat early?
It is fine to leave the property before the end of the tenancy however you are liable to pay the rent until the end date. If you are in a cluster flat, you may wish to leave the accommodation before your flat/house mates. Where this occurs, you must still ensure that the property is left in a clean and tidy condition even if this means returning to Leicester to check for yourself. Please return your keys as per the instructions above.